365 Total Protection for Microsoft 365


Over the past few years, an increasing number of organisations have chosen to implement cloud computing, distributed system architectures, and as-a-service or subscription based operating models throughout their IT environments. The most popular example is Microsoft 365 (M365); providing SaaS (Software-as-a-Service) based versions of Microsoft’s productivity suite, which is embedded into the processes and technology stack of many businesses.

Due to the internet-hosted nature of the service, and its global popularity spanning nearly all sectors, Microsoft 365 is a common target for cyber security attacks. Email has long been the easiest and most successful attack vector for cyber criminals, using phishing attacks to either deploy malware and ransomware, or steal login credentials. Once attackers have penetrated corporate networks or resources using these methods, they can steal sensitive data, carry out malicious activities, impersonate people and systems, or simply monitor traffic and behavioural patterns over time to plan out a longer, sustained attack.

Securing a company from such attacks generally comes down to implementing layers of security, without restricting employees or users in such a way that they take measures to bypass security processes. Third-party tools can play a positive role in an organisation’s overall security posture.

Hornetsecurity’s 365 Total Protection, is specifically designed for Microsoft 365 security, protecting your business from malicious emails and files before they reach the users mailbox. 365 Total Protection integrates seamlessly with M365 by connecting directly into the service in just 30 seconds. You select the security policies and protection to apply, without having to install and manage agents, servers, or other components.

365 Total Protection comes in two editions to enhance the security of your M365 accounts, and the wider organisation:

  • 365 Total Protection Business is a comprehensive security package providing email and data security for M365 accounts.
  • 365 Total Protection Enterprise builds on the functionality above, by adding AI-based advanced forensic analysis and intelligence, along with business continuity and legally compliant email archiving.  

365 Total Protection Business

When a user’s mailbox is secured by 365 Total Protection Business, they have a full overview of all emails for which they are the intended recipient. With real-time mail flow analysis, and Email Live Tracking, the user has at their fingertips an extensive list of filters and self-service actions to secure their email and data, without impacting productivity.

365 Total Protection is built upon a multi-stage, in-depth Threat Intelligence system, that analyses and filters new attacks or threats before they reach the users mailbox. Hornetsecurity’s Threat Blocking system will statistically block 99% of attempts to deliver spam, with the Threat Intelligence feature guaranteeing a detection rate of 99.99% for spam, and 99.9% for viruses. In both cases emails blocked or quarantined will not reach the users mailbox. The spam and malware protection systems are constantly learning and improving, through Hornetsecurity’s Security Lab and AI/ML based algorithms.

Integration of Hosted Spam Filtering and Malware Protection into the Email Management System

Emails quarantined as potentially unwanted can be released by the user, who can also manage their own safe and blocked sender lists, and crucially, see comprehensive detail on the status of each email communication. This helps a user to understand how a mail has been classified, for example spam, and the reason for the classification. Daily reports can help collate and stop marketing or info mails, with the user able to whitelist those relevant to them. Of course, the level of flexibility afforded to the user is defined by the company directive and policies configured.

Administrators can configure compliance filters and content control, for example to remove unwanted or unauthorised file attachments depending on the file type, content, or recipient. Outgoing emails can be encrypted, with granular control over the encryption method, and automated certificate management, protecting email communication from being viewed or changed by anybody other than the intended recipient. Where specific recipients are unable to provide email encryption the Websafe mailbox delivers a way of securely communicating with those external parties.

Finally, the implementation of a global mail security solution such as 365 Total Protection Business enables standardisation and enforcement of email signatures and company disclaimers. If desired, intelligent ads and social media buttons can also be embedded for external corporate communication.

365 Total Protection Email Live Tracking

365 Total Protection Enterprise

365 Total Protection Enterprise builds on the features outlined above, including further Forensic Analyses mechanisms to review and detect malicious behavioural patterns, fraud, spoofing attempts, targeted attacks, and identification of spy-out attacks and feign facts or click-bait. URL Malware control checks and secures all internet links and downloads, to protect against blended attacks, while the Advanced Threat Protection (ATP) Sandbox Engine adds a safe, sandpit environment to analyse suspect files. All activities can be monitored in real-time using the Real Time Threat Report.

Integration of Advanced Threat Protection into the Email Management System

In addition to ATP and the advanced threat capabilities, 365 Total Protection Enterprise provides GDPR-compliant email archiving, with a retention period up to 10-years. The email archive can be accessed by auditors on-demand using the web based front-end, taking advantage of the eDiscovery service for fast, complex queries or search filters.

As mentioned earlier, 365 Total Protection has a guaranteed spam detection rate of 99.9% and virus detection rate of 99.99%, with a false positive rate of only 0.00015. However, as cyber security professionals will attest, additional layers should act as a failsafe to mitigate risk as much as possible. 365 Total Protection Enterprise also caters for malware ex post alert and deletion, so that if a malicious mail has already been delivered then the threat can be quickly contained.

In the event of a Microsoft 365 service outage, 365 Total Protection Enterprise also enables users to carry on working with its Email Continuity Service, as a stand-by system. Furthermore, where 365 Total Protection Enterprise is in place, users can uplift to 365 Total Protection Enterprise Backup. This bolsters business continuity by adding automated backup and recovery, for user M365 mailboxes, Teams, OneDrive, SharePoint data, and Windows-based endpoints.


In summary, the advanced threat analysis and detection capabilities of 365 Total Protection make it a worthy addition to any security tool kit, with the logging, reporting, and business continuity capabilities affording extra peace of mind.

Whilst securing mailboxes and data, above all 365 Total Protection provides improved user experience with self-service flexibility. This dynamic approach means that the implementation is more likely to be successful in its aim to secure the organisation. As threats and attackers grow over time, the Security Labs and Threat Intelligence algorithms continue to adapt for future trends and attack vectors. The best way to see if 365 Total Protection adds value to your business is to get hands on and try it out yourself using the free trial.

Why Bother With VMworld 2021?

VMworld is VMware’s flagship event, typically attracting 20,000+ people in the US (San Francisco) and 13,000+ in EMEA (Barcelona). As with 2020, VMworld 2021 is virtual and online. The annual conference is in its 18th year, currently focused on accelerating business innovation by delivering and securing modern applications, managing multiple clouds, and seamlessly supporting an anywhere workspace.

This year at VMworld 2021 the content catalogue is a reflection of how fast technology and society have moved as events unfolded over the past 12-18 months. There is an increase in sessions focused on enabling the anywhere workforce with Secure Access Service Edge (SASE), as well as break out sessions and customers stories on responding to the global pandemic. Noticeable additions also for sustainable data centres and operating carbon neutral businesses and IT. Modern applications and multi-cloud continue to grow whilst there are a lot of new topics and trends coming out of the security business unit across all of VMware’s solutions. Finally, Raghu Raghuram will lead the VMworld 2021 key note in the first flagship event since Pat Gelsinger made the switch to Intel.

The general pass for the event is completely free, which opens the content up to more people who previously could not get funding or could not take time out to travel. A Tech+ pass is also available for certain sessions. I’ve been fortunate enough to attend VMworld in-person in 2018 as a customer, and 2019 as a partner and speaker. In essence the benefits of VMworld haven’t been taken away. Technical content ranges from levels 100 through to 300 delivered in breakout sessions, panel discussions, meet the expert roundtables, design studios, and tutorials, ensuring there is something for everyone. Expert-led Hands-on-Labs provide sandpit environments for you to test and break with someone on hand when you need assistance. These types of sessions for someone like me who learns ‘doing’ have always been more beneficial than reading a textbook or completing a training course.

The entertainment elements of the event are still there although this time you can bring family along too. Clearly what’s missing are mass social gatherings with peers to build relationships and talk tech over a drink. But there are no hangovers, no hefty bar tab, no sore feet, and no queueing. All in whilst I’m looking forward to VMworld in-person again one day, the virtual event is absolutely worth the effort, for training, certification, and development, for industry announcements on the latest tech, for career progression, and just for taking some time out of meetings and emails! I’ve picked out some of the sessions I’m looking forward to below, you can register now and view the content catalogue at vmworld.com.

Starting with application modernisation, these 3 sessions look like they’ll give a great overview on deploying VMware’s Kubernetes runtime across platforms, first by enabling it in vSphere, and then at the edge with VMware Cloud Foundation. EDG1294 in particular will include a customer story around supporting the Ministry of Health in the midst of a pandemic.

  • Cloud Infrastructure Transformation with VMware Tanzu Basic and Tanzu Standard [APP2454] Technical level 100
  • Deploying VMs and Kubernetes with VMware Cloud Foundation at the Edge [EDG1294] Technical level 100
  • Get Started with vSphere with Tanzu [MCL1648] Technical level 200

Onto security, and I think it’s worth looking at how far NSX has come since the Distributed Firewall, with Network Detection and Response, Distributed IDS/IPS, and Layer 7 firewall capabilities, and another customer example from William Hill. The final session I’ve picked demonstrates the implementation of security guard rails across AWS accounts and Azure subscriptions using CloudHealth Secure State.

  • The Last Line at VMware – The Security AI in Our Pocket [SEC2103] Technical level 200
  • NSX IDS/IPS – Design Studio [UX2555] Design studio
  • Get Connected Rapidly with Airtight Security, Featuring William Hill [SEC2087] Business level 200
  • Detection to Response: Operationalizing Cloud Security Posture Management [SEC1397] Technical level 200

My 3 wildcards now and I’ve gone with the completely unglamorous Oracle and SQL licensing on VMware, because this is actually useful to customers. Project Monterey is certainly worth checking out if you’re interested in data centre hardware and how ESXi will run on SmartNICS. Then finally one of a number of sessions around SASE and SD-WAN, this one though focusing on how both a distributed workforce and distributed systems can be joined together and secured.

  • Licensing Oracle and SQL Server on the VMware Hybrid Cloud [MCL1997] Technical level 200
  • 10 Things You Need to Know About Project Monterey [MCL1833] Technical level 200
  • Cloud First: Secure SD-WAN & SASE – Complete & Secure Onramp to Multi-Cloud [EDG2813S] Technical level 200

All of the sessions above are included in the free general pass. I also picked out an additional 4 deep dive sessions that look great but are open to Tech+ pass holders only:

  • Architecting Multi-Cloud Horizon [EUS1547] Technical level 300
  • Azure VMware Solution: Deployment Deep Dive [MCL2036] Technical level 300
  • Detecting and Preventing Threats with NSX Advanced Threat Prevention [SEC2208] Technical level 300
  • Using Contextual Search and the MITRE ATT&CK Framework to improve Public Cloud Security [SEC1518] Technical level 300

In summary, for VMware customers or anybody interested in the industry, this is a great opportunity for technical teams to get up to speed on the latest technology innovations, and capabilities of solutions they either already manage or are looking to deploy. If you’re working towards being VMware certified then this really is a no-brainer! There are over 800 sessions listed in the content catalogue as it stands and expect more entertainment sessions to be added over the coming weeks.

VMworld Online 2021

VMware Cloud on AWS Security One Stop Shop

Kicking off 2020 with the theme of the year – security.

To keep this content accurate, the bulk of it has been quoted from the Cloud Security Alliance (CSA) VMware Cloud on Amazon Web Services (AWS) self-assessment. The CSA defines best practises for secure cloud computing environments. The full assessment can be found here under VMware Cloud on AWS. I have listed the key points from the CSA applicable to our customer use case below, any direct quotes are in blue text, alongside further information from the following must-read resources:


This post is arranged into the following sections:

  • Introduction
  • Roles & Responsibilities
  • Physical Security
  • Security Operations Monitoring
  • Penetration Testing & Audit
  • Data Accessibility
  • Data Encryption

It is important to understand the service to be able to secure it appropriately. Review the VMware Cloud on AWS Service Description, where page 3/11 states:

VMware Cloud on AWS (the Service Offering or VMware Cloud) brings VMware’s
enterprise class Software-Defined Data Center software to the Amazon Web Services cloud, enabling customers to run any application across vSphere-based private, public, and hybrid cloud environments.

The Service Offering has the following components:

  • Software-Defined Data Center (SDDC) consisting of:
    • VMware vSphere running on elastic bare metal hosts deployed in AWS
    • VMware vCenter Server appliance
    • VMware NSX Data Center to power networking for the Service Offering
    • VMware vSAN aggregating host-based storage into a shared datastore
    • VMware HCX enabling app mobility and infrastructure hybridity
  • Self-service provisioning of SDDCs, on demand, from vmc.vmware.com
  • Maintenance, patching, and upgrades of the SDDC, performed by VMware

The SDDC service offering uses dedicated AWS physical hardware per tenant, each ESXi host you purchase is a dedicated physical AWS bare metal server. Each customer environment is logically and physically separated, there is no multi-tenancy or nested virtualisation. The customer is in charge of their own workloads as well as ingress/egress and user access.

This post focuses on the security of the VMware Cloud on AWS platform and collates information provided by VMware. The network design is a topic that requires addressing in its own right; connectivity, default route, Internet access, firewall and load balancing, etc. To ensure you secure the network along with user access and workloads, as outlined in the next section, review in full the above documentation, the VMware  Cloud on AWS Documentation, and Reference Architectures, as well as engaging your VMware customer success or account team.

More detail on planning the SDDC deployment can be found in How to Deploy and Configure VMware Cloud on AWSHow to Migrate VMware Virtual Machines to VMware Cloud on AWS. The following additional reading may also be of use: AWS Security by DesignSecurity, Identity, and Compliance on AWS, Humair’s BlogVMware Network Virtualisation & VMware Cloud Blog.

The deployment of any native AWS services should follow best practices outlined in the Security Pillar White Paper of the AWS Well-Architected Framework. VMware Cloud on AWS can make up part of a more comprehensive cloud framework, read more about multi-account and VPC management at Building AWS Environments for VMware Cloud Customers.

Roles & Responsibilities

Although VMware Cloud on AWS utilises Infrastructure as a Service (IaaS) from AWS, the customer consumes the platform as a whole from VMware, and therefore maintains a relationship and support contract with VMware. Support for any native AWS services deployed in the customers connected AWS Virtual Private Cloud (VPC) remains with AWS as normal. The security model, therefore, is shared between the customer and VMware. VMware separates the roles as follows:

We (VMware) will use commercially reasonable efforts to provide:

  • Information Security: We will protect the information systems used to deliver the
    Service Offering over which we (as between VMware and you) have sole administrative level control.
  • Security Monitoring: We will monitor for security events involving the underlying
    infrastructure servers, storage, networks, and information systems used in the delivery of the Service Offering over which we (as between VMware and you) have sole administrative level control. This responsibility stops at any point where you have some control, permission, or access to modify an aspect of the Service Offering.
  • Patching and Vulnerability Management: We will maintain the systems we use to
    deliver the Service Offering, including the application of patches we deem critical for the target systems. We will perform routine vulnerability scans to surface critical risk areas for the systems we use to deliver the Service Offering. Critical vulnerabilities will be addressed in a timely manner.

You (the customer) are responsible for addressing the following:

  • Information Security: You are responsible for ensuring adequate protection of the
    Content that you deploy and/or access with the Service Offering. This includes, but is not limited to, any level of virtual machine patching, security fixes, data encryption, access controls, roles and permissions granted to your internal, external, or third party users, etc.
  • Network Security: You are responsible for the security of the networks over which you have administrative level control. This includes, but is not limited to, maintaining effective firewall rules in all SDDCs that you deploy in the Service Offering.
  • Security Monitoring: You are responsible for the detection, classification, and remediation of all security events that are isolated with your deployed SDDCs, associated with virtual machines, operating systems, applications, data, or content surfaced through vulnerability scanning tools, or required for a compliance or certification program in which you are required to participate, and which are not serviced under another VMware security program.

In a nutshell, as well as user access and connectivity, the customer is ultimately responsible for what is inside the Virtual Machine. This means things like Anti-Virus, operating system and application patches, monitoring, backups, access control / privileged access, etc. The VMware Cloud Service Offerings Terms of Service backs this up, stating:

2.2 You (the customer) are responsible for taking and maintaining appropriate steps to protect the confidentiality, integrity, and security of Your Content. Those steps include (a) controlling access you provide to your Users, (b) configuring the Service Offering appropriately, (c) ensuring the security of Your Content while it is in transit to and from the Service Offering, (d) using encryption technology to protect Your Content, and (e) backing up Your Content.

It is the customer’s responsibility to secure data appropriately through accessibility and authorisation. This means securing connectivity with a Virtual Private Network (VPN) or Direct Connect and maintaining associated on-premise firewalls accordingly, as well as implementing security policies and firewall rules for the VMware Cloud Internet Gateway, VMware Cloud Compute and Management Gateways (NSX Edge Firewalls), and the NSX Distributed Firewall (Micro-Segmentation).

While the NSX Edge Firewalls protects north-south traffic; essentially anything coming in or out of the SDDC, the Distributed Firewall protects east-west traffic; between workloads inside the SDDC. Micro-Segmentation can be used to protect applications by ring-fencing virtual machines in a zero-trust architecture. The VMware Cloud on AWS NSX Networking and Security eBook goes into great detail on the NSX Edge and Distributed Firewalls with screenshots and configuration examples in chapter 6 (page 83). Both firewall types are included for all virtual machines in the default VMware Cloud on AWS pricing model.

All native AWS services deployed in the connected AWS VPC fall under the customer’s responsibility to secure as normal with Security Groups, Access Control Lists (ACLs), Identity and Access Management (IAM) groups/roles/policies, etc. This includes the cross-VPC 25Gbps Elastic Network Interfaces (ENI) deployed to connect the SDDC with the customers VPC.

VMware Cloud on AWS customers retain control and ownership of their Customer Content and it is the customer’s responsibility to manage data retention to their own requirements. VMware Cloud on AWS backs up Account Information including system configuration settings but does not provide backup services for Customer Content.

Source: Cloud Security Alliance (CSA) VMware Cloud on Amazon Web Services (AWS) self assessment

The CSA assessment and VMware Cloud Services Security Overview go into more detail on code security, change control, quality assurance, and configuration management, however, it is worth calling out patching. VMware are responsible for patching the underlying infrastructure of the platform; this includes all network, utility and security equipment. Critical security patches are ‘installed in a timely manner’, while non-critical patches are included in predefined patch schedules.

Customers have visibility into VMware SDDC products are updated from the Cloud Services Portal. In most cases updates and patches can be applied before General Availability (GA); some products run VMware Cloud specific versions and do not need to wait for the next GA release of vSphere, for example. Also VMware has subscriptions to internal vendor security and bug-tracking notification services, meaning remediation efforts are accelerated, and critical or high-risk issues prioritised, often having been applied before the vulnerability has been made public.

For more information on AWS Security by Design and the shared security model of security of the cloud and security in the cloud, start with the Introduction to AWS Security by Design Whitepaper.

Physical Security

VMware Cloud on AWS uses Amazon Web Services (AWS) geographically resilient data center hosting facilities.  Data centers are built in clusters in various global regions. VMware provides customers the flexibility to place VMware Cloud on AWS instances and store data within multiple geographic regions as well as across multiple Availability Zones within each region to minimize risk.

Physical Access is strictly controlled both at the perimeter and at building ingress/egress points and includes, but is not limited to fencing, walls, video surveillance, intrusion detection systems and other electronic biometric access controls and alarm monitoring systems managed by a 24x7x365 professional security staff.

AWS equipment is protected from outages in alignment with ISO 27001 standard. AWS has been validated and certified by an independent auditor to confirm alignment with ISO 27001 certification standard.  AWS Availability Zones are all redundantly connected to multiple tier-1 transit providers.

Customers explicitly choose which VMware Cloud on AWS data center best suits their needs, and customer data will not traverse locations without the explicit actions of the tenant administrator.

Automated processes are in place that handle media sanitization before repurposing of any hardware. Upon the explicit deletion of a production environment by a tenant, a cryptographic wipe of the hard drive is performed via destruction of keys used by the self-encrypting drives.

When a physical storage device has reached the end of its useful life, a decommissioning process that is designed to prevent customer data from being exposed to unauthorized individuals is followed using techniques detailed in NIST 800-88 (“Guidelines for Media Sanitization”) as part of the decommissioning process – the same applies when exiting the VMware Cloud service.

Source: Cloud Security Alliance (CSA) VMware Cloud on Amazon Web Services (AWS) self assessment

The exact locations of AWS data centres are generally kept secret, and they do not run data centre tours (this digital tour is about as good as it gets). AWS provides regions which contain multiple Availability Zones, consisting of one or more data centres all physically separated from one another. Electrical power systems, water, telecommunications, and internet connectivity are all designed to be fault-tolerant. Availability Zones are connected using private fibre-optic networking allowing customers to architect highly available solutions.

Physical access to data centres is restricted to those with valid and approved business justification. Site and server room access is limited to authorised individuals and requires a point in time access with multi-factor authentication. AWS implement additional perimeter security features outlined above and monitoring for things like open doors and removal of assets.

Media storage devices used to store customer data are classified by AWS as critical and treated as high-impact throughout their life-cycle. Media is decommissioned using techniques detailed in NIST 800-88 and is not removed from AWS control until it has been securely decommissioned. AWS and employees are audited by multiple compliance programs, you can download AWS Compliance Reports from the AWS Artifact service in the AWS console.

Security Operations Monitoring

VMware monitors internal platform & systems for privacy breaches and has a breach notification process to notify customers in the event of a privacy breach. If VMware becomes aware of a security incident on VMware Cloud on AWS that leads to the unlawful disclosure or access to personal information provided to VMware as a processor, we will notify customers without undue delay, and will provide information relating to a data breach as reasonably requested by our customers. VMware will use reasonable endeavors to assist customers in mitigating, where possible, the adverse effects of any personal data breach.

VMware Cloud on AWS has the capability to detect attacks that target the virtual infrastructure.  VMware Cloud on AWS has several intrusion detection mechanisms in place.  VMware log aggregation systems continuously ingest AWS firewall, AWS security services along with Cloud Trail logs, infrastructure and VPC Flow all logs. VMware continuously collects and monitors services operation logs using SIEM technologies. The 24x7x365 VMware Security Operations Center uses the SIEM to correlate information with public and private threat feeds to identify suspicious and unusual activities.

The real-time status of the VMware Cloud on AWS services along with past incidents is publicly available here. Availability reports are available to customers upon request within 45 days after a validated SLA event.

The VMware Security Operations Center (SOC) uses Log capture and SIEM tools, security monitoring technologies and intrusion detection tools in realtime to identify unauthorized access attempts or any behaviors that would indicate abnormal activity.

All changes to the virtual machine configuration are logged and available to the customer which enables detection of tampering and integrity checking.

VMware monitors AWS infrastructure and receives notifications directly from AWS in the event of a provider failure. VMware has developed processes with AWS to ensure that that we have defined disaster recovery mechanisms in place in the event that an upstream event occurs. VMware Cloud on AWS has conducted successful DR testing and continues to test annually.

Source: Cloud Security Alliance (CSA) VMware Cloud on Amazon Web Services (AWS) self assessment

See the Data Access section for more information on access logging. For ingesting logs from VMware Cloud on AWS, as well as native AWS, and other sources, customers can use Log Insight Cloud, which has both free and chargeable versions.

To address any further concerns, customers can also use their own Security Information and Event Management (SIEM) tools, such as Splunk, to continuously monitor the VMware Cloud on AWS environment for any unauthorised activity. Furthermore, tools currently used to scan or secure VMware environments on-premise can mostly be carried across to the VMware Cloud on AWS environment with IPFIX and Port Mirroring. This gives the customer unprecedented visibility under the hood of a cloud environment. The VMware Cloud on AWS NSX Networking and Security eBook goes into more detail on these operational tools in chapter 7 (page 101).

As well as Log Insight Cloud and/or the customers own SIEM tools, AWS can be used to monitor the connected VPC and services. AWS CloudTrail is a service that logs all API calls associated with your account. At the same time, AWS Config provides visibility of assets through an inventory of AWS resources and a history of configuration changes to these resources. You can use AWS Config to define rules that evaluate these configurations for compliance. VMware Cloud resources deployed to your connected VPC, such as IAM configurations for SDDC formation, and the attached ENIs, can be found in AWS Config. Your AWS logs can also be added as a content pack or log source for Log Insight Cloud.

In the example screenshots below, you can see part of the AWS CloudTrail logs for initial SDDC deployment. Highlighted in green is my user account linking the AWS account and running the CloudFormation template to create the appropriate IAM configuration, then a few minutes later in yellow the events for the ENIs being added and configured. You can view this in more detail in your own environment, the second screenshot shows AWS Config verifying there have been no changes made since initial deployment. I have had to remove most of the detail, but you get the idea.


For a full list of AWS services that can be used to secure your native workloads and resources see the AWS Cloud Security page. The VMware Cloud on AWS NSX Networking and Security eBook also contain information on leveraging native AWS services in chapter 9 (from page 134).

It is important to note at this point that AWS security tools can only be used in the accounts you have access to. When VMware Cloud on AWS is deployed, i.e. the Elastic Compute Cloud (EC2) bare metal instances with associated VPC and subnets, routing table, etc. the customer does not have access to the underlying account and VPC. This is where the VMware logs outlined above are used to monitor the environment.

Penetration Testing & Audit

VMware has a comprehensive vulnerability management program. As a part of the vulnerability management program, penetration tests are performed at least annually.

Penetration test results are not provided externally.  VMware Cloud on AWS is subject to regular internal and external reviews and security assessments.  As a part of the VMware Cloud on AWS vulnerability management program, results are reviewed by the VMware security team(s) and remediation is performed based on the security team’s guidance.

With prior approval, Tenants are permitted to perform vulnerability assessments against their allocated service objects. Tenants are not permitted to perform vulnerability assessments against shared VMware assets.

VMware engages independent third-party auditors to perform reviews against industry standards. VMware will furnish audit reports under NDA.

Internal audits are performed at least annually under the VMware information security management system (ISMS) program. VMware utilizes internal/external audits as a way to measure the effectiveness of the controls applied to reduce risks associated with safeguarding information and to identify areas of improvement. Audits are essential to the VMware continuous improvement programs.

External audit reports will be provided to customers under NDA. Internal audit reports are classified as VMware confidential information and are not provided to tenants. Internal audit reports are reviewed by independent third-party auditors as a part of the VMware compliance program.

Risk assessments are performed at least annually, and results are disseminated to management.  Adjustments are made to policies, procedures, standards and controls where necessary to address risks and corrective action plans.

Source: Cloud Security Alliance (CSA) VMware Cloud on Amazon Web Services (AWS) self assessment

Data Access

VMware Cloud on AWS is built on the VMware Photon OS and VMware ESXi. The VMware Cloud on AWS Operations team disables unnecessary ports, protocols and services to harden the production environment. VMware applies security templates via Group Policy Object and we further harden servers through scripts. External communication in the production environment is restricted to ports 80 and 443 and all traffic passes through a firewall before reaching proxy servers in our DMZ. Managed interfaces are configured to deny-all communications traffic by default and allow network communications traffic by exception. – VMware Cloud on AWS deployment uses AWS CloudFormation, configuration and failure remediation is also scripted and automated to ensure a consistent and secure approach.

Customers maintain control of who has access to their VMware Cloud on AWS SDDC environment. VMware Cloud on AWS supports Identity Federation between vSphere and the customer’s identity provider using SAML standards for authentication. – Role-Based Access Control (RBAC) is used to assign permissions to both the vCenter Server and the Cloud Services Portal.

VMware Cloud on AWS natively supports Common Access Card Authentication and RSA SecurID Authentication to the vSphere client. Other multi-factor authentication systems can be supported via federation between vSphere and the customer’s Identity Provider.

Access control, separation of duties, and other policies define which individuals are allowed to have access to VMware Cloud on AWS management systems. Access to customer environments where customers data is stored, is limited to authorized VMware support engineers who must authenticate via two-factor authentication to an access control system in order to generate user-specific, time-limited credentials. Generation of these temporary credentials must be tied to an existing specific support incident ticket in the system.  All activity performed by the support engineers is logged while accessing customer SDDCs. – In general, automated runbooks will address previously encountered issues. Execution of automated runbooks is logged and can be traced back to specific support personnel. However in the event, an issue requires the VMware Cloud on AWS Site Reliability Engineering (SRE) team to access the SDDC; time-limited credentials are generated providing access to a specific SDDC for only 8 hours, and must be linked to a system-generated or customer-generated support ticket. All activities carried out are visible straight away to the customer via the vCenter logs.

Privileged access is logged and captured in a centralized log server.  VMware continuously collects and monitors services operation logs using SIEM technologies. The 24x7x365 VMware Security Operations Center uses the SIEM to correlate information with public and private threat feeds to identify suspicious and unusual activities.

Restricted, authorized personnel have access to the definitive central log servers for the VMware Cloud on AWS servers. Log aggregation sources and storage are protected and integrity of log data is preserved.  Security logs are stored for at least 1 year.

The Customer’s access logs are replicated to other systems where they can be viewed by customers and other individuals with appropriate approvals.

VMware has also deployed mechanisms to ensure that the log data has been properly copied, transported and securely stored to preserve the information as required to maintain full data integrity. Metadata about the environment including security logs are stored for at least 1 year.

VMware Cloud on AWS platform access controls are implemented via directory services group management.  All individuals who have access to the IT infrastructure and their level of access can be identified by enumerating the members of these dedicated groups.

VMware conducts criminal background checks, as permitted by applicable law, as part of pre-employment screening practices for employees commensurate with the employee’s position and level of access to the service.

In alignment with the ISO 27001 standard, all VMware personnel are required to complete annual security awareness training.  Personnel supporting VMware managed services receive additional role-based security training to perform their job functions in a secure manner.

All VMware personnel are required to sign confidentiality agreements as a part of onboarding. Additionally, upon hire, personnel are required to read and accept the Acceptable Use Policy and the VMware Business Conduct Guidelines.

Source: Cloud Security Alliance (CSA) VMware Cloud on Amazon Web Services (AWS) self assessment


Key management policies and procedures are in place to guide personnel on proper encryption key management.  Access to cryptographic keys is restricted to limited operational personnel and all access is logged and monitored.  Cryptographic keys used by self-encrypting drives are managed by AWS.

All keys used in VMware Cloud on AWS are unique per tenant.  Tenant specific keys are programmatically generated by an independent and well-established certificate authority at the time of provisioning and are tied to the unique URLs created for each tenant.

All Customer Content imported to VMware Cloud on AWS is stored on dedicated physical NVMe storage hardware that is self-encrypting using XTS-AES-256. Encryption keys of the self-encrypting drives are generated in the physical SED controller and they never leave the storage device. The vSphere, (KEK), keys are encrypted with the AWS KMS (CMK), which is managed by the AWS KMS that uses FIPS 140-2 validated hardware security modules (HSM).  The DEK is encrypted using the local host KEK which are then used for encrypting and decrypting virtual machine files. The vSphere managed encryption keys can be managed/rotated by the customer at any time using the vSAN API or through the vSphere UI.

By default, all customer data at rest is also encrypted by vSAN XTS AES-256 cipher data-at-rest encryption, with two levels of keys: KEK (as the master key) and DEK (per-disk data key).

VMware personnel manage and secure the encryption certificates used to communicate with the VMware Cloud on AWS console and VMware has key management controls in place.  VMware Cloud on AWS operations have complete visibility into certificate information such as installed, expiring and revoked certificates through a certificate management dashboard.

Customers can provide their own keys for VPN connectivity and VMware Cloud on AWS fully supports the use of in-guest encryption of Customer Content which further enables customers to use additional encryption technologies of their choice as well as the key management products and processes to meet their security requirements. For customers who choose to implement in-guest encryption of their Customer Content, VMware does not manage the keys.

VMware utilizes an industry leading commercial solution to secure, store, and tightly control access to tokens, passwords, certificates, API keys, and other secrets.

Data in-transit (authentication, administrative access, customer information, etc.) is encrypted with standard encryption mechanisms (i.e. SSH, TLS). Encrypted vMotion is available at VMware Cloud on AWS between hosts inside the Cloud SDDC.

VMware provides customers with the ability to create IPSEC and SSL VPN tunnels from their environments which support the most common encryption methods including AES-256.

Source: Cloud Security Alliance (CSA) VMware Cloud on Amazon Web Services (AWS) self assessment

Whenever a host machine is removed from a cluster, the data encryption keys used by the self-encrypting drives are destroyed. This cryptographic erasure ensures that there is no customer content on the drives before returning the servers to the pool of available hardware. The use of self-encrypting drives protects customers from an individual with physical access to the data centre, being able to physically remove drives and access the contents of the drives.

As a further layer of security, the VMware vSAN implementation for VMware Cloud on AWS has encryption enabled by default for all clusters, along with de-duplication and compression. These features are defined when a cluster is provisioned and cannot be disabled. Also, vSAN provides customisable storage protection policies to ensure data is tolerant of the failure of one or more physical drives in a cluster.

The vSAN storage array encryption allows customers to rotate encryption keys on-demand to meet industry regulations, this can be done via vShere and API. All vSphere features such as vMotion, Distributed Resource Scheduler (DRS), and High Availability (HA) are supported with vSAN Encryption without impacting I/O performance.